We at Mystery Diamonds provide you with the Largest Selection of lab-grown diamonds at very Competitive Prices that are in super high demand. Therefore, it is very important to follow our policy and expectations.
MEMO POLICY
- We can provide you with a 10-business day memo. High demand items may have shorter memo days. Clients will be notified before shipping.
RETURN POLICY
- Return up to 30 days on the day of invoice
- Additional 60 up to 90 days to accept a stone back not as a return but as an exchange
- For the exchange, only allowed 1 per item sold
UPGRADE
- Upgrade available per individual stone
- Providing upgraded item at least double in value
- Specialty* items are not eligible for return, exchange, or upgrade
*Specialty Items
- This specialty item will be disclosed before any transaction with the retailer
- No exchanges or returns for specialty orders
- Not eligible for return
SHIPMENT
- We cover overnight shipment cost from our office to your store. International shipment cost is covered if the total amount is greater than $3,000. Returned stones should be shipped back with the express shipping method! Due to operational problems, Mystery Diamond cannot accept USPS packages that are not express!
CERTIFICATES
- Sold stones that return to the Mystery Diamond office should be returned with a certificate. Re-ordering lost certificates will cost $60 + shipping cost.
PAYMENT TERMS
- Mystery Diamond expect timely payments net thirty days from invoice date. Customer agrees to pay a charge on the amount past due at the rate of 1.5% per month (18% per year) or the maximum lawful rate, whichever is less.